Seller Policies

Our Seller Policies ensure a fair and safe marketplace for everyone. All sellers must adhere to these guidelines.

1. Listing Accuracy

All items must be described accurately. Photos must represent the actual item for sale (no stock photos for used products). Any defects or damage must be clearly disclosed.

2. Prohibited Items

You may not list:

• Stolen property.
• Items that are illegal to possess or sell in New Zealand.
• Airbags or other explosive safety devices (due to shipping regulations), unless strictly local pickup.
• Recalled safety products.

3. Shipping Disclaimers

Sellers must ship items within the timeframe specified in the listing (default is 2 business days). Tracking numbers must be provided for all shipments.

4. Returns

Sellers must honor their return policy as stated in the listing. If an item is not as described, the seller must accept a return and pay for return shipping, in accordance with the Consumer Guarantees Act.

5. Transaction Safety

All transactions must be completed through the Azraa platform. Taking transactions off-platform to avoid fees is strictly prohibited and will result in account suspension.

6. Professional Conduct

Sellers are expected to communicate professionally with buyers. Harassment or abusive language will not be tolerated.